Effective Date: 1 October 2023
Aditiv Solutions (Pty) Ltd (“Aditiv Solutions,” “we,” “us,” or “our”)
2. Information We Collect
- Personal Information: We may collect personal information, such as your name, email address, phone number, and physical address when you engage with our 3D printing services or contact us through our website.
- Order Information: If you use our 3D printing services, we collect information related to your orders, including CAD models and design files, order details, and payment information.
- Usage Information: We automatically collect information about how you interact with our website and services, including your IP address, browser type, operating system, referring URLs, device information, and usage patterns.
3. How We Use Your Information
- Providing Services: We use your personal information to provide our 3D printing services, process your orders, communicate with you, and fulfil your requests.
- Improving Services: We may use usage information to improve our website and services, understand user preferences, and enhance user experience.
- Communication: We may use your contact information to send you important updates, service notifications, and marketing communications related to our products and services. You can opt-out of marketing communications at any time.
4. Information Sharing and Disclosure
- Service Providers: We may share your personal information with trusted service providers who assist us in providing our services. These providers are obligated to protect your information and use it only for the purposes we specify.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.
5. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request access to the personal information we hold about you and receive a copy.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt-out of marketing communications by following the instructions in our emails or contacting us directly.
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
8. International Data Transfer
Your personal information may be transferred to and stored in countries outside of your own, including South Africa, where our servers are located. These countries may have data protection laws that differ from your jurisdiction.
9. Children’s Privacy
Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.
11. PAIA Manual
Prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 (as amended), please find the link to download the PAIA Manual for Aditiv Solutions.
12. Contact Us
2. What are Cookies?
Cookies are small text files stored on your computer or mobile device when you visit a website. They help websites remember your preferences, understand how you use the site, and tailor the content to your interests.
- Essential Cookies: Necessary for the website’s proper functioning.
- Analytical/Performance Cookies: Help us understand how visitors interact with our website, so we can improve its functionality.
- Functionality Cookies: Allow us to remember your preferences to enhance your user experience.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed more relevant to your interests.
4. Your Choices Regarding Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Contact Us